Frequently Asked Questions

SPECIAL CONSIDERATIONS
Please advise us upon booking of any allergies, ailments, high blood pressure or pregnancy.

REQUESTS
You can request to be with the same or a different therapist as on a previous visit. You may also request a male or female therapist.

BOOKING
To avoid any cancellation charges, please notify the Oasis Wellness Centre & Spa no later than 48 hours prior to your scheduled appointment time. Providing a valid MasterCard, Visa or American Express number to reserve all appointments is required.

CANCELLATION
If you need to cancel or reschedule your service(s), please contact us at 403-216-2747 48 hrs prior to your appointment to avoid a 50% cancellation fee (per service).

Download your consultation and medical history forms here.

ARRIVAL
Please check in at your arrival time (your arrival time was provided to you when you booked your appointment).

AMENITIES
Most everything you need is here: shampoo, lotions, toiletries, and hair dryers. Complimentary tea, ginger tea and citrus water are available. Steam and sauna are available to any guests with an appointment

HAIR, MAKE UP AND JEWELLERY
Your hair will probably get messed up, wet, or both! We do provide shampoo and conditioner and hair dryers. It is best to leave your jewellery at home.

DRESSING AND DISROBING
Dress comfortably. We provide you with a lovely, sanitized robe and slippers to wear during your visit and a locker in which to store your belongings. During your treatment, your body will be professionally draped at all times. Undergarments are not necessary but if you would feel more comfortable in a bathing suit, please bring one.

TREAT YOURSELF!
If possible, leave yourself plenty of time after your spa visit. 

DON’T BE SHY
If you have questions, or preferences (eg. too much or too little pressure) please speak with a staff member right away to ensure your experience is extraordinary.

GIFT CERTIFICATES
Remainders left on gift certificates can be used for home care products, or on your next visit.
Additional information can be found on the back of your gift certificate. Transferable and non-refundable.

GRATUITIES
For contactless check-out, an automatic gratuity of a minimum of 10% will be added to your bill (gratuities are calculated based on the regular price of the services).

HOME CARE PRODUCTS
Our technicians and guest services staff are highly trained in home care products associated with your services and will make recommendations so that you may enjoy your spa experience at home.

COMING BACK
To guarantee availability for your next appointment, please schedule prior to leaving the spa.

GROUP EVENTS
1. Cancellation policy for group events: When holding a number of appointments for a group of 10 or more services, it is important to exercise a cancellation policy. We ask that if you need to cancel your booking or reduce group size that you allow 7 days’ notice prior to your event to make these changes, or a 50% charge will apply on the holder’s credit card.
2. Automatic tip for Group Events:  the Oasis adds a 15% gratuity rate to all group bookings of 10 or more services.

*The Oasis Wellness Centre & Spa reserves the right to refuse service to any guest under the influence of drugs and/or alcohol