Frequently Asked Questions
Please advise us upon booking of any allergies, ailments, high blood pressure or pregnancy.
You can request to be with the same or a different therapist as on a previous visit. You may also request a male or female therapist.
To avoid any cancellation charges, please notify the Oasis Wellness Center and Spa no later than 48 hours prior to your scheduled appointment time. Providing a valid MasterCard, Visa or American Express number to reserve all appointments is required.
Arriving 20-30 minutes prior to your first scheduled service will allow you time to change, have a steam, sauna or shower and relax before your treatment. Late arrival will cheat you out of precious minutes of your spa treatment.
Most everything you need is here: shampoo, lotions, toiletries, and hair dryers. Complimentary tea, citrus water and fruit are available. All you need to bring is yourself, and some form of payment for services and for any home care products you may wish to purchase. Watch the Oasis Experience here!
HAIR, MAKE UP AND JEWELLERY
Your hair will probably get messed up, wet, or both! We do provide shampoo and conditioner, mousse, gel, hairspray and hair dryers. It is best to leave your jewellery at home. We offer complimentary make-up applications where schedules allow, inquire with us when you book your appointment.
DRESSING AND DISROBING
Dress comfortably. We provide you with a lovely robe and slippers to wear during your visit and a locker in which to store your belongings. During your treatment, your body will be professionally draped at all times. Undergarments are not necessary but if you would feel more comfortable in a bathing suit, please bring one.
If possible, leave yourself plenty of time after your spa visit. This way you can take advantage of additional services or enjoy a complimentary make-up consultation if scheduling allows. Have a colleague take care of anything that might come up at work and delegate child care responsibilities.
DON’T BE SHY
If you have questions, or preferences (eg. too much or too little pressure) please speak with a staff member right away to ensure your experience is extraordinary.
Remainders left on gift certificates can be used for home care products, on your next visit, or as a gratuity. Additional information can be found on the back of your gift certificate.
HOME CARE PRODUCTS
Our technicians and guest services staff are highly trained in home care products associated with your services and will make recommendations so that you may enjoy your spa experience at home.
To guarantee availability for your next appointment, please schedule prior to leaving the spa.